IDEAS home Printed from https://ideas.repec.org/p/hal/gemptp/hal-00463120.html
   My bibliography  Save this paper

The Effects Of Communities Of Practice On The Success Of An Expert Recommending Service

Author

Listed:
  • Claudio Vitari

    (MTS - Management Technologique et Strategique - EESC-GEM Grenoble Ecole de Management)

  • Aurelio Ravarini

    (CETIC asbl - Centre d’Excellence en Technologies de l’Information et de la Communication)

Abstract

This article presents an explorative study of the impact of Communities of Practice (CoPs) on the success of a certain category of Knowledge Management Systems, hereafter called Expert Recommender Information Systems. They regroup Information Systems that identify and display individuals who have been qualified by the system as experts, and who are in a position to help users solve problems involving a business process breakdown. Rather than focusing on the Expert Recommending Information System itself, the author concentrates on the service it delivers, the Expert Recommending Service (ERS). Using multiple case study research, five different organizations were investigated, essentially in order to identify how CoPs influence the success of their ERS.

Suggested Citation

  • Claudio Vitari & Aurelio Ravarini, 2009. "The Effects Of Communities Of Practice On The Success Of An Expert Recommending Service," Grenoble Ecole de Management (Post-Print) hal-00463120, HAL.
  • Handle: RePEc:hal:gemptp:hal-00463120
    Note: View the original document on HAL open archive server: http://hal.grenoble-em.com/hal-00463120
    as

    Download full text from publisher

    File URL: http://hal.grenoble-em.com/hal-00463120/document
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:gemptp:hal-00463120. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.