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Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services

Author

Listed:
  • Nur Afifah

    (Universitas Tanjungpura, 78124 Pontianak, West Kalimantan, Indonesia Author-2-Name: Ilzar Daud Author-2-Workplace-Name: Universitas Tanjungpura, 78124 Pontianak, West Kalimantan, Indonesia Author-3-Name: Author-3-Workplace-Name: Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:)

Abstract

Objective - This study explores and examines the theoretical framework regarding the influence of strategic leadership styles that include transformational leadership style and transactional leadership styles as well as their influence on commitment to service quality and how leadership style influences service innovation in local enterprise water services. Methodology/Technique - The number of respondents in this study were 120 employees who were selected using a purposive sampling method and were represented by each section relating to the task of serving customers. Structural Equation Modeling (SEM) is used to analyze the research data.Findings - The results show that transformational leadership style has an influence on commitment to services quality and service innovation. Novelty - Likewise, the transactional leadership style affects commitment to services quality, but it does not affect service innovation.

Suggested Citation

  • Nur Afifah, 2018. "Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services," GATR Journals jmmr191, Global Academy of Training and Research (GATR) Enterprise.
    • Handle: RePEc:gtr:gatrjs:jmmr191
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    References listed on IDEAS

    as
    1. Huang HUI & Che Wan Jasimahbt Wan Mohamed RADZI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "Influence of Organizational Learning and Innovation on Organizational Performance in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 962-971, August.
    2. Richard Harris & Qian Cher Li, 2009. "Exporting, R&D, and absorptive capacity in UK establishments," Oxford Economic Papers, Oxford University Press, vol. 61(1), pages 74-103, January.
    3. Che Wan Jasimahbt Wan Mohamed RADZI & Huang HUI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "The Relationship among Transformational Leadership, Organizational Learning, and Organizational Innovation: A Case Study in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 1051-1060, August.
    4. Che Wan Jasimahbt Wan Mohamed RADZI & Huang HUI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "The Relationship among Transformational Leadership, Organizational Learning, and Organizational Innovation: A Case Study in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 1051-1060.
    5. Valentine Millot, 2009. "Trademarks as an Indicator of Product and Marketing Innovations," OECD Science, Technology and Industry Working Papers 2009/6, OECD Publishing.
    6. Huang HUI & Che Wan Jasimahbt Wan Mohamed RADZI & Hashem Salarzadeh JENATABADI & Farihah Abu KASIM & Son RADU, 2013. "Influence of Organizational Learning and Innovation on Organizational Performance in Asian Manufacturing Food Industry," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(8), pages 962-971.
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    Cited by:

    1. Munwar Hussain Pahi & Umair Ahmed & Abdullah Zafar Sheikh & Sarfraz Ahmed Dakhan & Faiz Muhammad Khuwaja & T. Ramayah, 2020. "Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity," SAGE Open, , vol. 10(4), pages 21582440209, October.

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    More about this item

    Keywords

    Transformational and Transactional Leadership Style; Commitment to Service Quality (CSQ); Service Innovation (SI).;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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