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Spare Parts Logistics and Installed Base Information

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  • Jalil, M.N.
  • Zuidwijk, R.A.
  • Fleischmann, M.
  • van Nunen, J.A.E.E.

Abstract

Many of the challenges in spare parts logistics emerge due to the combination of large service networks, and sporadic/slow-moving demand. Customer heterogeneity and stringent service deadlines entail further challenges. Meanwhile, high revenues rates in service operations motivate companies to invest and optimize the service logistics function. An important aspect of the spare parts logistics function is its ability to support customer-specific requirements with respect to service deadlines. To support customer specific operations, many companies are actively maintaining and utilizing installed base data during forecasting, planning and execution stages. In this paper, we highlight the potential economic value of installed base data for spare parts logistics. We also discuss various data quality issues that are associated with the use of installed base data and show that planning performance depends on the quality dimensions.

Suggested Citation

  • Jalil, M.N. & Zuidwijk, R.A. & Fleischmann, M. & van Nunen, J.A.E.E., 2009. "Spare Parts Logistics and Installed Base Information," ERIM Report Series Research in Management ERS-2009-002-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    • Handle: RePEc:ems:eureri:14529
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    References listed on IDEAS

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    Cited by:

    1. Pinçe, Çerag & Dekker, Rommert, 2011. "An inventory model for slow moving items subject to obsolescence," European Journal of Operational Research, Elsevier, vol. 213(1), pages 83-95, August.
    2. Pinçe, C. & Dekker, R., 2010. "A Continuous Review Inventory Model with Advance Policy Change and Obsolescence," Econometric Institute Research Papers EI 2009-45, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    3. van Eck, N.J.P. & Waltman, L., 2009. "VOSviewer: A Computer Program for Bibliometric Mapping," ERIM Report Series Research in Management ERS-2009-005-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

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    More about this item

    Keywords

    forecasting; information quality; installed base information; practice of OR; spare parts logistics planning; value of information;
    All these keywords.

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics

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