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Customer Responses to (Im)Moral Behavior of Service Robots Online Experiments in a Retail Setting

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  • Kegel, Mona Mareen
  • Stock-Homburg, Ruth

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  • Kegel, Mona Mareen & Stock-Homburg, Ruth, 2023. "Customer Responses to (Im)Moral Behavior of Service Robots Online Experiments in a Retail Setting," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 136009, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:136009
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/136009/
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    1. Song, Christina Soyoung & Kim, Youn-Kyung, 2022. "The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots," Journal of Business Research, Elsevier, vol. 146(C), pages 489-503.
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