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Les incidences de l’intelligence artificielle sur la gestion des compétences dans le secteur des services financiers

Author

Listed:
  • Sylvie St-Onge
  • Michel Magnan
  • Catherine Vincent

Abstract

The rise of artificial intelligence (AI) offers many opportunities to financial services institutions but also presents a number of challenges, both organizational and societal. On the one hand, AI dramatically changes the skills management within these companies. On the other hand, AI has the potential to affect in a major way employment needs and prospects in the financial services sector, and therefore challenges governments and higher education institutions current practices. In this text, we provide an overview of recent writings on these issues, all interspersed with concrete illustrations. The objective is to present a portrait of the situation to date and to identify lines of thought or action for financial services institutions, educational institutions and governments as well as to propose some research avenues. La montée en puissance de l’intelligence artificielle (IA) offre de nombreuses opportunités aux entreprises du secteur financier mais comporte également un certain nombre d’enjeux, tant organisationnels que sociétaux. D’une part, l’IA modifie de manière dramatique la gestion des compétences au sein de ces entreprises. D’autre part, l’IA risque d’avoir un impact potentiel majeur sur les besoins et perspectives d’emploi dans le secteur financier, et interpelle donc les gouvernements et institutions d’enseignement supérieur. Dans ce texte, nous effectuons un survol des écrits récents sur ces questions, le tout intercalé d’illustrations concrètes. L’objectif visé est présenter un portrait de la situation à ce jour et d’identifier des pistes de réflexion ou d’action pour les entreprises du secteur financier, les institutions d’enseignement et les gouvernements ainsi que pour proposer des avenues de recherche.

Suggested Citation

  • Sylvie St-Onge & Michel Magnan & Catherine Vincent, 2020. "Les incidences de l’intelligence artificielle sur la gestion des compétences dans le secteur des services financiers," CIRANO Working Papers 2020s-49, CIRANO.
    • Handle: RePEc:cir:cirwor:2020s-49
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    File URL: https://cirano.qc.ca/files/publications/2020s-49.pdf
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