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The container terminal characteristics and customerÂ’s satisfaction

Author

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  • Andreia Teixeira Marques Dionísio

    (University of Évora, Department of Management, CEFAGE-UÉ)

Abstract

This paper attempts to evaluate and understand the port sector senior managersÂ’ perception relative to the influence of the port characteristics and specific container terminals in customersÂ’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customerÂ’s satisfaction.

Suggested Citation

  • Andreia Teixeira Marques Dionísio, 2013. "The container terminal characteristics and customerÂ’s satisfaction," CEFAGE-UE Working Papers 2013_14, University of Evora, CEFAGE-UE (Portugal).
    • Handle: RePEc:cfe:wpcefa:2013_14
    as

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    File URL: https://api.cefage.uevora.pt/assets/c8964ac2-464a-4a84-824d-3c0b50b462ad
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    References listed on IDEAS

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    More about this item

    Keywords

    Port characteristics; Container terminal; CustomerÂ’s satisfaction; SEM.;
    All these keywords.

    JEL classification:

    • R42 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government and Private Investment Analysis; Road Maintenance; Transportation Planning

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