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Evaluation of student satisfaction and service quality: case study of university education in Poland

Author

Listed:
  • Anna Borkowska
  • Anna Dobrowolska
  • Jagoda Mrzyglocka-Chojnacka
  • Radoslaw Rynca

Abstract

This article presents findings of student satisfaction evaluations when it comes to the most important aspects of studying: Computer Science and Management of the Faculty of Computer Science and Management of the Wrocław University of Technology. The level of satisfaction was treated as an indicator of quality of the educational services provided by the entity. Based on the collected results, a set of recommendations was suggested aiming to improve the quality of provided services.

Suggested Citation

  • Anna Borkowska & Anna Dobrowolska & Jagoda Mrzyglocka-Chojnacka & Radoslaw Rynca, 2018. "Evaluation of student satisfaction and service quality: case study of university education in Poland," WORking papers in Management Science (WORMS) WORMS/18/06, Department of Operations Research and Business Intelligence, Wroclaw University of Science and Technology.
    • Handle: RePEc:ahh:wpaper:worms1806
    as

    Download full text from publisher

    File URL: https://worms.pwr.edu.pl/RePEc/ahh/wpaper/WORMS_18_06.pdf
    File Function: Original version, 2020
    Download Restriction: no
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    More about this item

    Keywords

    Student satisfaction; Quality of services; University; Evaluation reports;
    All these keywords.

    JEL classification:

    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

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