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Efficiency analysis for digitalised working systems of truck drivers

In: The Road to a Digitalized Supply Chain Management: Smart and Digital Solutions for Supply Chain Management. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 25

Author

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  • Loske, Dominic
  • Klumpp, Matthias

Abstract

The current research discussion postulates a digital transformation, characterized by new and in its extent unknown development and application potentials. At this stage scientists and practitioners know little about how these changes will transform specific work tasks. And the question is still even more opaque, whether there are real gains to be won by digitalization steps. Therefore, this paper develops an efficiency analysis to evaluate the effect of changing levels of digitalization within the working systems of professional truck drivers. Data Envelopment Analysis (DEA) is used in order to quantify truck driver performance in the logistics processes of a German food retailer. As inputs we use loading time and cost. Outputs are load factor of units, invoice charged to shops and value of damage. The findings indicate that a change in the level of digitalization entails a loss of efficiency in the first instance which can partly be compensated later. By using correlation analysis we prove a low statistical linear relationship of age and efficiency plus a strong statistical linear correlation of employer size and efficiency as well as period of employment and efficiency, always regarding the changing levels of digitalization in the working system of professional truck drivers. We derived the importance of employee retention programs for HR management along with a positive working environment provided for truck drivers to reduce fluctuation effects. Furthermore, we advise to design software for truck drivers as commonplace as possible and in the style of widespread smart phone software user interfaces.

Suggested Citation

  • Loske, Dominic & Klumpp, Matthias, 2018. "Efficiency analysis for digitalised working systems of truck drivers," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), The Road to a Digitalized Supply Chain Management: Smart and Digital Solutions for Supply Chain Management. Proceedings of the Hamburg International C, volume 25, pages 99-119, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    • Handle: RePEc:zbw:hiclch:209345
    DOI: 10.15480/882.1804
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    References listed on IDEAS

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    1. Yang, Guo-liang & Fukuyama, Hirofumi & Song, Yao-yao, 2018. "Measuring the inefficiency of Chinese research universities based on a two-stage network DEA model," Journal of Informetrics, Elsevier, vol. 12(1), pages 10-30.
    2. Nees Jan Eck & Ludo Waltman, 2010. "Software survey: VOSviewer, a computer program for bibliometric mapping," Scientometrics, Springer;Akadémiai Kiadó, vol. 84(2), pages 523-538, August.
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    1. Loske, Dominik & Klumpp, Matthias, 2020. "Simulating the impact of digitalization on retail logistics efficiency," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Data Science and Innovation in Supply Chain Management: How Data Transforms the Value Chain. Proceedings of the Hamburg International Conference of Lo, volume 29, pages 77-111, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

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