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A General Framework for Open Service Innovation in Logistics

In: Innovative Methods in Logistics and Supply Chain Management: Current Issues and Emerging Practices. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 18

Author

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  • Kalogerakis, Katharina
  • Wagenstetter, Nikolaus

Abstract

Compared to other industries the innovative output of logistics service providers (LSPs) is rather low. By enforcing their attempts to innovate these companies could improve their competitive position. Empirical studies indicate that proactive innovations result in significant improvements of customer loyalty for LSPs. Most LSPs are B2B service providers and therefore depend heavily on good relationships with their customers. Additionally, they have to act in a very competitive environment characterized by low profit margins. Looking at this special position, the question arises if methods of open innovation are a suitable approach for LSPs to fix their innovation deficit. Methods of open innovation originate from development processes of tangible products. Although, by now, open service innovation is also evolving, the logistics sector is still lacking behind. The aim of this paper is to evaluate a general framework for open service innovation in logistics. To specify requirements of LSPs in regard to open innovation procedures, interviews with responsible managers of LSPs were conducted.

Suggested Citation

  • Kalogerakis, Katharina & Wagenstetter, Nikolaus, 2014. "A General Framework for Open Service Innovation in Logistics," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Blecker, Thorsten & Kersten, Wolfgang & Ringle, Christian M. (ed.), Innovative Methods in Logistics and Supply Chain Management: Current Issues and Emerging Practices. Proceedings of the Hamburg International Conferenc, volume 19, pages 27-47, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    • Handle: RePEc:zbw:hiclch:209224
    DOI: 10.15480/882.1189
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    References listed on IDEAS

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    Cited by:

    1. von See, Birgit & Kalogerakis, Katharina, 2015. "Innovation Contests in Logistics," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Innovations and Strategies for Logistics and Supply Chains: Technologies, Business Models and Risk Management. Proceedings of the Hamburg Internationa, volume 20, pages 3-29, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

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