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Ns Portal: Transforming The Public Services Of The Ministry Of Defence Of Singapore

In: Dynamics of Governing IT Innovation in Singapore A Casebook

Author

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  • Barney Tan

    (University of Sydney, Australia)

Abstract

The following sections are included:BACKGROUNDPUBLIC SERVICE DELIVERY BEFORE E-GOVERNMENTDEFENSE TOWN: INITIAL EXPERIMENTATIONS WITH INTERNET TECHNOLOGIESMIW: MINDEF’S INTEGRATED E-GOVERNMENT PORTALThe Birth of the MIW PortalImplementing the MIW PortalENSURING THE AVAILABILITY OF INFORMATION AND BASIC SERVICES (APRIL 2001–OCTOBER 2001)IMPROVING THE QUALITY OF SERVICES (NOVEMBER 2001–APRIL 2004)PROVIDING A POSITIVE NATIONAL SERVICE EXPERIENCE (MAY 2004–APRIL 2006)THE NS PORTAL: A UNIFIED PORTAL FOR THE NS COMMUNITY OF SINGAPOREThe Need for a New NS Portal: Integration with the Ministry of Home AffairsTHE FIRST YEAR OF THE NS PORTAL: THE CHALLENGES OF MIGRATION (MAY 2006–APRIL 2007)PROMOTING NS COMMITMENT (APRIL 2007–PRESENT)CONCLUSIONAPPENDIX ACustomer Satisfaction Ratings for NS Portal and Call Centre (2003–2007)

Suggested Citation

  • Barney Tan, 2013. "Ns Portal: Transforming The Public Services Of The Ministry Of Defence Of Singapore," World Scientific Book Chapters, in: Dynamics of Governing IT Innovation in Singapore A Casebook, chapter 7, pages 135-175, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789814417839_0007
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