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Developing A Customer-Centric, Inclusive E-Government: Lessons From The Central Provident Fund Board Of Singapore

In: Dynamics of Governing IT Innovation in Singapore A Casebook

Author

Listed:
  • Barney Tan

    (University of Sydney, Australia)

  • Shan Ling Pan

    (National University of Singapore, Singapore)

  • Virginia Cha

    (National University of Singapore, Singapore)

Abstract

The following sections are included:BACKGROUNDPUBLIC SERVICE DELIVERY BEFORE my cpfDRIVERS OF my cpfTHE NEED FOR e-GOVERNMENTE-GOVERNMENT DEVELOPMENT PHASE 1: EARLY 2003–EARLY 2004E-GOVERNMENT DEVELOPMENT PHASE 2: EARLY 2004 TO MID-2005E-GOVERNMENT DEVELOPMENT PHASE 3: MID-2005 TO EARLY 2007E-GOVERNMENT DEVELOPMENT PHASE 4: EARLY 2007 TO PRESENTTHE PROCESS OF E-GOVERNMENT DEVELOPMENT AT THE CPF BOARDDefining Four Phases of e-Government DevelopmentDIFFERENCES FROM EXISTING MODELS OF E-GOVERNMENT DEVELOPMENTREFERENCES

Suggested Citation

  • Barney Tan & Shan Ling Pan & Virginia Cha, 2013. "Developing A Customer-Centric, Inclusive E-Government: Lessons From The Central Provident Fund Board Of Singapore," World Scientific Book Chapters, in: Dynamics of Governing IT Innovation in Singapore A Casebook, chapter 3, pages 53-84, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789814417839_0003
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