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Knowledge Reuse In Automated Supply Chain Configuration – From A 4pl'S Perspective

In: Knowledge Management Nurturing Culture, Innovation, and Technology

Author

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  • ZICHAO LI

    (School of Industrial and Systems Engineering, Georgia Institute of Technology, USA)

Abstract

Managing information knowledge has been proved to be the vital factor for the success of 4th Party Logistics(4PL) business. In this paper, the author tries to identify the factors that lead to successful knowledge reuse via electronic knowledge repositories (EKR), an important type of knowledge management systems (KMS). This is attempted through an empirical study of knowledge management in the customer service centre of a regional 4PL – VIDS Logistics in Asia Pacific. The paper also presented a proposed framework to initialize knowledge re-use in a typical 4PL environment.

Suggested Citation

  • Zichao Li, 2005. "Knowledge Reuse In Automated Supply Chain Configuration – From A 4pl'S Perspective," World Scientific Book Chapters, in: Suliman Hawamdeh (ed.), Knowledge Management Nurturing Culture, Innovation, and Technology, chapter 39, pages 461-471, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812701527_0039
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