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Innovation: A Performance Measurement Perspective

In: From Knowledge Management To Strategic Competence Measuring Technological, Market and Organizational Innovation

Author

Listed:
  • PERVAIZ K. AHMED

    (Management Centre, University of Bradford, European Centre for Total Quality Management, Emm Lane, Bradford BD9 4JL, UK)

  • MOHAMED ZAIRI

    (Management Centre, University of Bradford, European Centre for Total Quality Management, Emm Lane, Bradford BD9 4JL, UK)

Abstract

The following sections are included:Introduction: Performance Management in the Modern Business ContextPerformance MeasurementPerformance MeasuresPhases of Performance MeasurementPerformance Measurement SystemsPerformance Measurement and InnovationStrategy and MeasurementEffective Performance Measurement SystemsModels of Integrated Performance MeasurementStrategic measurement and reporting technique (SMART)Quantum performance measurement modelBalanced business scorecardStrategic measurement systems (SMS)Measurement and Metrics in PracticeCase study one: ICLProduct-based measuresProcess-based measuresCase study two: Hewlett-PackardDesigner-customer interactionsOverall effectiveness of product developmentOverall effectiveness of the innovation processOther measuresCase study three: Exxon ChemicalIn-process measuresResults-based measuresDefinitionsCase study four: Measurement of R&D at DupontInternal measuresExternal key measuresBusiness level measures: FinancialsLeaning Points from the Case StudiesFinal Comments

Suggested Citation

  • Pervaiz K. Ahmed & Mohamed Zairi, 2000. "Innovation: A Performance Measurement Perspective," World Scientific Book Chapters, in: Joe Tidd (ed.), From Knowledge Management To Strategic Competence Measuring Technological, Market and Organizational Innovation, chapter 10, pages 257-294, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781860943058_0010
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    Citations

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    Cited by:

    1. Haner, Udo-Ernst, 2002. "Innovation quality--a conceptual framework," International Journal of Production Economics, Elsevier, vol. 80(1), pages 31-37, November.
    2. Jesús Perdomo & Oswaldo Heredia & Carlos Valencia & Javier González y Jesús Galende, 2011. "La gestión de recursos humanos enfocada en la calidad total y la innovación," Vniversitas Económica 8303, Universidad Javeriana - Bogotá.

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