IDEAS home Printed from https://ideas.repec.org/h/spr/undchp/978-3-319-19641-1_11.html
   My bibliography  Save this book chapter

Measuring the Impact of Design Thinking

In: Design Thinking Research

Author

Listed:
  • Jan Schmiedgen

    (Hasso Plattner Institute for Software Systems Engineering)

  • Lea Spille

    (Hasso Plattner Institute for Software Systems Engineering)

  • Eva Köppen

    (Hasso Plattner Institute for Software Systems Engineering)

  • Holger Rhinow

    (Hasso Plattner Institute for Software Systems Engineering)

  • Christoph Meinel

    (Hasso Plattner Institute for Software Systems Engineering)

Abstract

This article focuses on how organizations measure the impact of design thinking. The results are based on a quantitative survey that is complemented by qualitative interviews with experienced design thinkers. Even though a majority of respondents perceive some kind of impact, only a minority has tried to determine the impact in some way. Those who do not evaluate the impact, often do not know how or lack the necessary resources. The metrics of those who do measure design thinking’s impact vary considerably, but customer feedback and satisfaction is a recurring theme. We propose that the traditional means of performance measurements are often ill-suited for evaluating the impact of design thinking. We conclude with a promising industry example of how traditional measures can be used to gauge overall performance and how a story-based approach can capture the role of design thinking.

Suggested Citation

  • Jan Schmiedgen & Lea Spille & Eva Köppen & Holger Rhinow & Christoph Meinel, 2016. "Measuring the Impact of Design Thinking," Understanding Innovation, in: Hasso Plattner & Christoph Meinel & Larry Leifer (ed.), Design Thinking Research, pages 157-170, Springer.
    • Handle: RePEc:spr:undchp:978-3-319-19641-1_11
    DOI: 10.1007/978-3-319-19641-1_11
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Massari, Sonia & Principato, Ludovica & Antonelli, Marta & Pratesi, Carlo Alberto, 2022. "Learning from and designing after pandemics. CEASE: A design thinking approach to maintaining food consumer behaviour and achieving zero waste," Socio-Economic Planning Sciences, Elsevier, vol. 82(PA).
    2. Mario Le Glatin & Pascal Le Masson & Benoit Weil, 2016. "Measuring the generative power of an organisational routine with design theories: the case of design thinking in a large firm," Post-Print hal-01367471, HAL.
    3. Xinya You, 2022. "Applying design thinking for business model innovation," Journal of Innovation and Entrepreneurship, Springer, vol. 11(1), pages 1-25, December.
    4. Karolina Dukala & Joanna Pyrkosz-Pacyna & Rafał Czarny, 2023. "DTMethod: A New Evidence-Based Design Thinking Methodology for Effective Teamwork," Sustainability, MDPI, vol. 15(5), pages 1-14, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:undchp:978-3-319-19641-1_11. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.