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Case 9: Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency

In: Strategic Human Resource Management and Employment Relations

Author

Listed:
  • S. Simone

    (University of Cagliari)

  • L. Giustiniano

    (LUISS Guido Carli University)

  • R. Pinna

    (University of Cagliari)

Abstract

Ms. Wolf is the Director of a large Agency, a branch of a national public administration dealing with formal compliance and respect of the law. Her “military branch” is made of civil servants working as inspectors. Ms. Wolf has recently noted a growing level of absenteeism, conflicts at work and rising employee turnover. Not being an expert in the field, she has started reading a book on people management but what she reads does not look totally convincing to her. She read: “Happy employees ➔ happy customers ➔ happy employees”.

Suggested Citation

  • S. Simone & L. Giustiniano & R. Pinna, 2018. "Case 9: Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency," Springer Texts in Business and Economics, in: Ashish Malik (ed.), Strategic Human Resource Management and Employment Relations, pages 235-241, Springer.
    • Handle: RePEc:spr:sptchp:978-981-13-0399-9_23
    DOI: 10.1007/978-981-13-0399-9_23
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