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Nach-Sicht: Der Faktor Mensch

In: 360-Grad-Prozessmanagement

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  • Thomas Niebisch

Abstract

Zusammenfassung Ein wesentlicher Bestandteil der meisten Prozesse sind die menschlichen Akteure. Sie wurden bereits in Form von Ausführenden, Wissenden und Könnenden typisiert. Doch immer, wenn prozessuale Veränderungen anstehen, entsteht Widerstand. In Kap. 16 werden die Gründe für den Widerstand in den Kategorien des nicht Könnens, nicht Wissens, nicht Wollens oder nicht Dürfens betrachtet. Die Erläuterungen bewegen sich nur an der psychologischen Oberfläche, liefern allerdings Ansatzpunkte für Prozessverbesserungen außerhalb der klassischen Prozessmanagementmethoden.

Suggested Citation

  • Thomas Niebisch, 2022. "Nach-Sicht: Der Faktor Mensch," Springer Books, in: 360-Grad-Prozessmanagement, chapter 16, pages 215-224, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-64675-5_16
    DOI: 10.1007/978-3-662-64675-5_16
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