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Mehr verkaufen im Hotel- und Gastgewerbe

In: HEARTselling statt HARDselling

Author

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  • Joern Kettler

    (Sales Emotion)

Abstract

Zusammenfassung In kaum einer anderen Branche ist die Freundlichkeit von Mitarbeitern so wichtig wie im Hotel- und Gastgewerbe. Trifft man auf einen schlecht gelaunten Mitarbeiter im Service, vergeht einem vielleicht sogar die Freude am guten Essen. Sind die Service-Mitarbeiter im Restaurant allerdings gut gelaunt und bemühen sich um ihre Gäste, wird jeder gerne wieder kommen. Auch im Hotel- und Gastgewerbe ist man vor allem Dienstleister.

Suggested Citation

  • Joern Kettler, 2024. "Mehr verkaufen im Hotel- und Gastgewerbe," Springer Books, in: HEARTselling statt HARDselling, chapter 11, pages 185-189, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-44142-5_11
    DOI: 10.1007/978-3-658-44142-5_11
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