IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-658-39072-3_9.html
   My bibliography  Save this book chapter

Autonomous Consumer Business

In: Serving the Customer

Author

Listed:
  • Rolf Weiber

    (Universität Trier)

  • Julian Morgen

    (Universität Trier)

Abstract

This article develops a conceptual proposal for an “Autonomous Consumer Business” (ACB), which is characterized by fully automated transactions between a provider and a consumer as demander. First, it is shown that the technological prerequisites for an ACB are in place today. “Autonomous Consumer Analysis” and “Autonomous Consumer Cultivation” are then presented as the fundamental components of an ACB. Through the interaction of these two components, the processes running between provider and consumer can be fully automated: From the identification of needs in the consumer's lifeworld to the creation of services on the provider side, the implementation of suitable services on the customer side, and the support of customers in the use of ACB services. In addition, determinants of ACB demand on the consumer side are explored in a survey of 44 experts modeled using the Delphi method. The article ends with a reflection on the future of ACB and gives an outlook on promising future research fields.

Suggested Citation

  • Rolf Weiber & Julian Morgen, 2023. "Autonomous Consumer Business," Springer Books, in: Thomas Aichner (ed.), Serving the Customer, pages 253-286, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-39072-3_9
    DOI: 10.1007/978-3-658-39072-3_9
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-658-39072-3_9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.