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Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams

In: Information Systems Outsourcing

Author

Listed:
  • Ilan Oshri

    (Rotterdam School of Management)

  • Julia Kotlarsky

    (Warwick Business School)

  • Paul Fenema

    (Netherlands Defence Academy)

Abstract

Knowledge transfer has become a key issue for globally distributed work, such as global software development projects (e.g. Kotlarsky & Oshri 2005), global Business Process Outsourcing (e.g. Feeny, Lacity, & Willcocks 2005), and Infrastructure Management (e.g. Beulen, van Fenema, & Currie 2005). In these novel organizational forms, success depends on the rapid transfer of business and technological knowledge from and to offshore facilities. This transfer of knowledge may improve knowledge integration across various sites and products, and may contribute to successfully coordinating complex projects (Grant 1996). Globally distributed projects, consisting of two or more teams working together from different geographical locations to accomplish project goals, face major challenges in transferring knowledge across remote sites. For example, these teams confront cultural differences that may include, but are not limited to, different language s, national traditions, values and norms of behaviour (Carmel 1999; Carmel & Agarwal 2002). To overcome geographical distances and time—zone differences such teams mainly collaborate through Information and Communication Technologies (ICT), and occasionally meet face-to-face to discuss project matters.

Suggested Citation

  • Ilan Oshri & Julia Kotlarsky & Paul Fenema, 2009. "Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams," Springer Books, in: Rudy Hirschheim & Armin Heinzl & Jens Dibbern (ed.), Information Systems Outsourcing, pages 327-350, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-88851-2_15
    DOI: 10.1007/978-3-540-88851-2_15
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    Cited by:

    1. Sajad Rezaei & Wan Khairuzzaman Wan Ismail, 2014. "Examining online channel selection behaviour among social media shoppers: a PLS analysis," International Journal of Electronic Marketing and Retailing, Inderscience Enterprises Ltd, vol. 6(1), pages 28-51.

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