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Cultural Change by Speech: Team Learning and the Role of Interaction

In: Change Management and the Human Factor

Author

Listed:
  • Tom Bijlsma

    (Netherlands Defence Academy)

Abstract

This article is describing a management team in transformational change by focusing on the team learning cycle, in particular the role of communication and dialogue. It is a longitudinal case study; the team learning cycle itself is based on literature study and the quantitative and qualitative study of 50 other teams. In any meeting of this particular team, a learning cycle can be found which functions as a change motor, with communication processes as ‘oil and grease’ and a recurrent cultural discussion item as catalyst. The team learning cycle can be of use to all practitioners to help, coach, or reflect on (cultural) change processes and emphasises the importance of communication skills.

Suggested Citation

  • Tom Bijlsma, 2015. "Cultural Change by Speech: Team Learning and the Role of Interaction," Springer Books, in: Frank E. P. Dievernich & Kim Oliver Tokarski & Jie Gong (ed.), Change Management and the Human Factor, edition 127, pages 77-90, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-07434-4_6
    DOI: 10.1007/978-3-319-07434-4_6
    as

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