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Heritage Communication on Social Media in the Luxury Brand Market: The 4-H Factors Framework

In: Digital Transformation for Fashion and Luxury Brands

Author

Listed:
  • Fabrizio Mosca

    (University of Turin)

  • Wided Batat

    (French American Luxury Institute)

  • Valentina Chiaudano

    (University of Turin)

Abstract

While developments in digital luxury brand communication have led to several studies about the motivation of digital users to engage with luxury brands and the effect of online communication on consumers, few researchers have addressed the role of heritage within the digital environment. This chapter therefore responds to the call for research studies on how the unique characteristics of luxury brands are communicated in social media by analyzing specifically how luxury brands communicate their heritage on social media. The research results in a framework that categorizes online communication about the heritage of luxury brands according to four dimensions: The founder and his or her family, the link with the past, the processing techniques of the past, and the people who made the brand famous.

Suggested Citation

  • Fabrizio Mosca & Wided Batat & Valentina Chiaudano, 2024. "Heritage Communication on Social Media in the Luxury Brand Market: The 4-H Factors Framework," Springer Books, in: Wilson Ozuem & Silvia Ranfagni & Michelle Willis (ed.), Digital Transformation for Fashion and Luxury Brands, chapter 14, pages 293-311, Springer.
  • Handle: RePEc:spr:sprchp:978-3-031-35589-9_14
    DOI: 10.1007/978-3-031-35589-9_14
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