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Understanding and Reducing Negative Interpersonal Behaviors: A Critical HRD Approach to Improve Workplace Inclusion

In: The Palgrave Handbook of Critical Human Resource Development

Author

Listed:
  • Tomika W. Greer

    (University of Houston)

  • April L. Peters

    (University of Houston)

Abstract

The purpose of this chapter is to describe how negative interpersonal behaviors impact inclusion and the act of relating in spaces of organizing, such as the workplace. We offer a taxonomy of negative interpersonal behaviors based on the perpetrator’s approach and the level of occurrence; and demonstrate how microaggressions, discrimination, incivility, and bullying represent the four quadrants of the taxonomy. Critical HRD strategies to reduce the prevalence of negative interpersonal behaviors include raising organizational awareness, empowering diverse voices, dispensing corrective and disciplinary actions for offenses, and building an inclusive organizational culture.

Suggested Citation

  • Tomika W. Greer & April L. Peters, 2023. "Understanding and Reducing Negative Interpersonal Behaviors: A Critical HRD Approach to Improve Workplace Inclusion," Springer Books, in: Joshua C. Collins & Jamie L. Callahan (ed.), The Palgrave Handbook of Critical Human Resource Development, chapter 0, pages 325-345, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-10453-4_18
    DOI: 10.1007/978-3-031-10453-4_18
    as

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