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The Influence of Electronic Word-of-Mouth on Expatriate Workers Seeking Tourist Information: The Case of Saudi Arabia

In: Social Commerce

Author

Listed:
  • Abrar Sharif

    (Glasgow Caledonian University, GCU London)

  • Ruth Marciniak

    (Glasgow Caledonian University, GCU London)

Abstract

Expatriate workers, many highly skilled, currently account for 33 per cent of Saudi Arabia’s population, prior to and whilst living in the Country will seek out tourist and travel information to engage in leisure activities during their temporary stay. Whilst electronic word-of-mouth (eWOM) information sources have grown in influencing consumer’s intention behaviour relating to tourist activities, information searches will differ from person to person. The aim of the chapter is to explore information adoption to understand travellers’ behavioural intention to use eWOM. In doing so, cognitive, affective, and behavioural intentions are examined together with an individual’s need for closure. Typically having no social connections or knowledge of tourism practices, research into expatriate workers in Saudi Arabia provides a particularly unique insight into eWOM.

Suggested Citation

  • Abrar Sharif & Ruth Marciniak, 2019. "The Influence of Electronic Word-of-Mouth on Expatriate Workers Seeking Tourist Information: The Case of Saudi Arabia," Springer Books, in: Rosy Boardman & Marta Blazquez & Claudia E. Henninger & Daniella Ryding (ed.), Social Commerce, chapter 10, pages 169-188, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-03617-1_10
    DOI: 10.1007/978-3-030-03617-1_10
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    Keywords

    eWOM; S-commerce; Saudi Arabia;
    All these keywords.

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