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Neonatal Care Unit: Special Care for Babies

In: Service Design and Service Thinking in Healthcare and Hospital Management

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  • Moema Loures

    (PUC-Rio – Pontifical Catholic University of Rio de Janeiro)

Abstract

Our goal has always been to awaken a playful mood in a rigorous, complex hospital environment. A key decision concerning the neonatal care unit project was to divide it into three circular areas that share the same entrance space, integrating them but also creating small groups with emphasis on personal attention. This strategy has allowed us to have an efficient flow of people, avoiding corners and reducing the stress level in an emergency. It also helps parents in their transition into a daily life routine by providing ambiences that help them move away from a sense of institutional design. In the hospital we work with a complete immersion methodology, which gives us the opportunity to perceive the atmosphere that surrounds the place.

Suggested Citation

  • Moema Loures, 2019. "Neonatal Care Unit: Special Care for Babies," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 401-420, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-00749-2_23
    DOI: 10.1007/978-3-030-00749-2_23
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