Service Design and Service Thinking in Healthcare and Hospital Management
Editor
- Mario A. Pfannstiel(Neu Ulm University of Applied Sciences)Christoph Rasche(University of Potsdam)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-030-00749-2
Download full text from publisher
To our knowledge, this item is not available for download. To find whether it is available, there are three options:1. Check below whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
Book Chapters
The following chapters of this book are listed in IDEAS- Lisa Malmberg & Vanessa Rodrigues & Linda Lännerström & Katarina Wetter-Edman & Josina Vink & Stefan Holmlid, 2019. "Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 1-18, Springer.
- Josina Vink & Maíra Prestes Joly & Katarina Wetter-Edman & Bård Tronvoll & Bo Edvardsson, 2019. "Changing the Rules of the Game in Healthcare Through Service Design," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 19-37, Springer.
- Brenda Gleason & Jennifer Bohn, 2019. "Using Small Step Service Design Thinking to Create and Implement Services that Improve Patient Care," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 39-53, Springer.
- Christophe Vetterli & Corinne Scherrer, 2019. "Service Innovation by Patient-Centric Innovation Processes," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 55-67, Springer.
- Frida Almqvist, 2019. "Service Design During the Later Development Phases: Introducing a Service Design Roadmapping Approach," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 69-84, Springer.
- Lesley A. Clack & Rachel L. Ellison, 2019. "Innovation in Service Design Thinking," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 85-92, Springer.
- Karianne Rygh & Simon Clatworthy, 2019. "The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 93-115, Springer.
- Jonathan Romm & Josina Vink, 2019. "Investigating the “In-betweenness” of Service Design Practitioners in Healthcare," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 117-135, Springer.
- Stuart G. Bailey & Karen L. Bell & Hans Hartung, 2019. "Service Design Empowering Innovative Communities Within Healthcare," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 137-153, Springer.
- Geke D. S. Ludden & Anna Vallgårda, 2019. "A Design Perspective on Future Healthcare Services for the Home Environment," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 155-167, Springer.
- Marikken Høiseth, 2019. "Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Design Education Perspective," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 169-188, Springer.
- Francesca Foglieni & Federica Segato & Daniela Sangiorgi & Marta Carrera, 2019. "Evaluating Co-production in Mental Health Services as a Support for Co-design Activities," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 189-209, Springer.
- Rafael Canales Durón & Lianne Simonse & Maaike Kleinsmann, 2019. "Strategic Design Abilities for Integrated Care Innovation," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 211-232, Springer.
- Gabriele Palozzi & Camilla Falivena & Antonio Chirico, 2019. "Designing the Function of Health Technology Assessment as a Support for Hospital Management," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 233-257, Springer.
- Patricia Alafaireet & Howard Houghton, 2019. "It Takes More than a Village: Leveraging Globalized Information, Knowledge, and Resources to Design Services Tailored to an Accountable Health Community for Mental Health," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 259-277, Springer.
- Juha Kronqvist & Teemu Leinonen, 2019. "Redefining Touchpoints: An Integrated Approach for Implementing Omnichannel Service Concepts," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 279-288, Springer.
- Bertil Lindenfalk & Andrea Resmini, 2019. "Mapping an Ambient Assisted Living Service as a Seamful Cross-Channel Ecosystem," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 289-314, Springer.
- Florian Vollmer, 2019. "4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient Experience," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 315-328, Springer.
- Ragnhild Halvorsrud & Annette Lund Lillegaard & Mette Røhne & Andreas Momme Jensen, 2019. "Managing Complex Patient Journeys in Healthcare," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 329-346, Springer.
- Carla Cipolla & Maíra Prestes Joly & Beatriz Watanabe & Fernanda Benevides Zanela & Márcia Fernandes Tavares, 2019. "Design for Social Innovation as Designing for Service: The Case of Active Aging in Brazil," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 347-358, Springer.
- Alison Prendiville, 2019. "Service Design Methods: Knowledge Co-production in Health and Social Care," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 359-375, Springer.
- Kristine Rise Fry, 2019. "Why Hospitals Need Service Design," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 377-399, Springer.
- Moema Loures, 2019. "Neonatal Care Unit: Special Care for Babies," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 401-420, Springer.
- Elif Özcan & Dilip Birdja & Lianne Simonse & Ard Struijs, 2019. "Alarm in the ICU! Envisioning Patient Monitoring and Alarm Management in Future Intensive Care Units," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 421-446, Springer.
- Jenny Darzentas & Helen Petrie, 2019. "Patient Self-Service Paradigms in Hospital and Healthcare Service Design Settings," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 447-462, Springer.
- Federico Umberto Mion, 2019. "Flying Drones to Exchange Lab Samples: Service Innovation by the Swiss Multisite Hospital EOC," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 463-479, Springer.
- Satu Miettinen & Mira Alhonsuo, 2019. "Service Designing a New Hospital for Lapland Hospital District," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 481-497, Springer.
- Leonel Corona-Treviño & Constanza Márquez-Aguilar & Eva Tecuanhuey-Sandoval, 2019. "Health Services Design Based on Innovations in Two Hospitals in Mexico," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 499-523, Springer.
- Neena Gupta-Biener & Sanjeev Kanoria & Karin Messer-Misak, 2019. "Dealing with Different Cultures: Overcoming Challenges of Service Design in a Multicultural World," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 525-535, Springer.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprbok:978-3-030-00749-2. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.