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Measuring Business Performances: The Balanced Scorecard Model

In: Performance Measurement with the Balanced Scorecard

Author

Listed:
  • Stefano Biazzo

    (University of Padua)

  • Patrizia Garengo

    (University of Padua)

Abstract

In this chapter performance measurement system is described as a balanced and strategic system that is able to support the decision-making process by gathering, elaborating and analysing critical information. The search for balance of the measurement system is a way to support and make explicit the need for abandoning the model of opportunistic search for profit, in favour of a circular and holistic vision of the concept of entrepreneurial success. The looking for strategic alignment underlines the need to create a system focusing on a limited number of critical phenomena that lead an enterprise to finding a specific position in the industry and to taking advantage of specific internal resources and competencies. The design of a strategic and balanced dashboard may be based upon various reference models; in this chapter, we focus out attention on the Balanced Scorecard as it is the most diffused, easy to understand and renowned model at the international level.

Suggested Citation

  • Stefano Biazzo & Patrizia Garengo, 2012. "Measuring Business Performances: The Balanced Scorecard Model," SpringerBriefs in Business, in: Performance Measurement with the Balanced Scorecard, edition 127, chapter 0, pages 1-22, Springer.
    • Handle: RePEc:spr:spbrcp:978-3-642-24761-3_1
    DOI: 10.1007/978-3-642-24761-3_1
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