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Attitude Toward Change: Factors Affecting Hospital Managerial Employees’ Resistance to Change

In: Strategic Innovative Marketing

Author

Listed:
  • Vasiliki Amarantou

    (Democritus University of Thrace)

  • Stella Kazakopoulou

    (Democritus University of Thrace)

  • Prodromos Chatzoglou

    (Democritus University of Thrace)

  • Dimitrios Chatzoudes

    (Democritus University of Thrace)

Abstract

Resistance to change has greatly concerned researchers over the last 15 years, since it is proven to be the main failure cause of all change initiatives, especially when it comes to business process reengineering. The aim of the present study is to point out the major factors affecting managerial employees’ attitude toward change in healthcare organizations. The survey was conducted in six Greek hospitals, three of which are large University Hospitals, with total participation of 134 employees. The results revealed that the main factors influencing managerial employees’ attitude toward change are their personality traits, their perception of business process reengineering (BPR), as well as the management–employee relationships.

Suggested Citation

  • Vasiliki Amarantou & Stella Kazakopoulou & Prodromos Chatzoglou & Dimitrios Chatzoudes, 2017. "Attitude Toward Change: Factors Affecting Hospital Managerial Employees’ Resistance to Change," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Damianos P. Sakas & Petros Tomaras (ed.), Strategic Innovative Marketing, pages 251-257, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-56288-9_34
    DOI: 10.1007/978-3-319-56288-9_34
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