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The Importance of Human Resource Management for the Development of Effective Corporate Culture in Hotel Units

In: Tourism, Culture and Heritage in a Smart Economy

Author

Listed:
  • Labros Sdrolias

    (Τ.Ε.Ι. of Thessaly)

  • Ioannis Anyfantis

    (Manchester School of Management)

  • Ioannis Koukoubliakos

    (Τ.Ε.Ι. of Thessaly)

  • Donka Nikova

    (UNWE)

  • Ioannis Meleas

    (University of Athens)

Abstract

This study attempts to shed light on the importance of human resources management for the development of effective corporate culture. In the beginning of the 20th century the foundation was set for the scientific approach of management theory. Theoretical researchers investigated the behavior managerial and executive staff, attempting to improve the scientific approach. From this point of view the actual mission of managerial and executive staff of hotel unit is to manage the corporate tasks in the most effective way, assisted by the corporate human resources in an optimum tourists service level. An approach of human resources management will be attempted taking into account the special characteristics of the hotel units sector as well as organizational issues. The methodology that will be followed is based on bibliographical research, the text analysis and the correlation of these results with the actual current status of the tourism sector. Research outcomes rise from the rank the need of undertaking measures for a quality upgrade in human resources management in the tourism sector, especially by the use of information and communication technologies, innovative processes and organizational restructures in order to improve effectiveness and quality of service. These findings contribute on the update and modern information for the current situation in the hotel units in this period of economic slowdown and the identification of causes due to the major deviations that often appear in the development of human resource.

Suggested Citation

  • Labros Sdrolias & Ioannis Anyfantis & Ioannis Koukoubliakos & Donka Nikova & Ioannis Meleas, 2017. "The Importance of Human Resource Management for the Development of Effective Corporate Culture in Hotel Units," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Amitabh Upadhya & Anastasia Stratigea (ed.), Tourism, Culture and Heritage in a Smart Economy, pages 183-188, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-47732-9_13
    DOI: 10.1007/978-3-319-47732-9_13
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    More about this item

    Keywords

    Hotel units; HRM; Tourism sector; Development;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration

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