IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-031-29020-6_8.html
   My bibliography  Save this book chapter

Value Co-Creation Activities Role in Patient Well-Being in Online Healthcare Communities

In: Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector

Author

Listed:
  • Kavian Faghihnasiri

    (University of Minho)

  • Helena Maria Baptista Alves

    (University of Beira Interior)

  • Ana Maria Soares

    (University of Minho)

Abstract

Healthcare service delivery has been rapidly changing over the last decades. The paradigm of passive patients and active healthcare professionals is increasingly being replaced by the active engagement of patients as primary beneficiaries of healthcare services. Moreover, public, private, and non-profit sectors of health care are converging via the emergence of the fourth sector, and some service providers are providing online forums to help fulfilling patients’ unmet needs. These platforms are built to help the social inclusion of patients. On one hand, Online Healthcare Communities (OHC) are getting more popular as an engagement platform that helps patients to integrate resources with their peers and fulfill the needs that remain unmet during the interaction with their healthcare practitioners. On the other hand, scholars are getting more interested in investigating the relations between value co-creation activities and well-being (Transformative Service Research). OHCs are a value-dense environment to co-create value; moreover, they can be used to observe value co-creation activities without the researcher’s interference. In this chapter, to achieve a better understanding of the subject, a PRISMA protocol was followed by conducting a systematic literature review, and 38 articles were identified. The thematic analysis revealed: benefits, drawbacks, antecedents, barriers, typologies, and main theoretical backgrounds. Moreover, two main concepts were extracted: Social Support and Transformative Service Research.

Suggested Citation

  • Kavian Faghihnasiri & Helena Maria Baptista Alves & Ana Maria Soares, 2023. "Value Co-Creation Activities Role in Patient Well-Being in Online Healthcare Communities," Springer Proceedings in Business and Economics, in: Ana Maria Soares & Beatriz Casais (ed.), Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector, pages 149-175, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-29020-6_8
    DOI: 10.1007/978-3-031-29020-6_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-031-29020-6_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.