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Perceptions of Hospital Quality: A Case Study from Greece

In: Strategic Innovative Marketing and Tourism

Author

Listed:
  • Spyridon Mamalis

    (International Hellenic University)

  • Irene Kamenidou

    (International Hellenic University)

  • Stavros Pavlidis

    (International Hellenic University)

  • Athina Xatziaggelou

    (International Hellenic University)

Abstract

This paper investigates what citizens perceive as the quality that hospitals must have by rating 28 quality indicators deriving from literature and qualitative research. It focuses on a sample that was treated by the General Hospital of Kavala, Greece. The field survey used a structured questionnaire and was distributed to a sample of 448 patients that received medical services provided by at the General Hospital of Kavala. Results reveal directions for achieving future patient satisfaction in the health care system and specifically from public hospitals.

Suggested Citation

  • Spyridon Mamalis & Irene Kamenidou & Stavros Pavlidis & Athina Xatziaggelou, 2020. "Perceptions of Hospital Quality: A Case Study from Greece," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Efstathios Kefallonitis & Prokopios Theodoridis (ed.), Strategic Innovative Marketing and Tourism, pages 403-410, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-36126-6_44
    DOI: 10.1007/978-3-030-36126-6_44
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    Cited by:

    1. Peiman Ghasemi & Amir Mehdiabadi & Cristi Spulbar & Ramona Birau, 2021. "Ranking of Sustainable Medical Tourism Destinations in Iran: An Integrated Approach Using Fuzzy SWARA-PROMETHEE," Sustainability, MDPI, vol. 13(2), pages 1-32, January.

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