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Research Methods on the Contribution of Robots in the Service Quality of Hotels

In: Strategic Innovative Marketing and Tourism

Author

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  • Dimitrios Belias

    (University of West Attica)

Abstract

Robotics has many different applications in production—for example automation of production lines—and in services. A particular point of view is whether robots can replace people in the provision of services, in the case of tourism services. At present, the application of robotics to tourism is very limited, while at the academic level there has begun to have a relative interest. The current chapter has made an attempt to analyse the current research on the relationship between the use of robotics and service quality on hotels. The outcome is that there is a limited research which indicates that there is a positive relationship, though there are some reservations such as that the customers need to interact with humans. For this reason, the chapter makes a recommendation for future research.

Suggested Citation

  • Dimitrios Belias, 2020. "Research Methods on the Contribution of Robots in the Service Quality of Hotels," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Efstathios Kefallonitis & Prokopios Theodoridis (ed.), Strategic Innovative Marketing and Tourism, pages 939-946, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-36126-6_104
    DOI: 10.1007/978-3-030-36126-6_104
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