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A Hypergraph-Based Modeling Approach for Service Systems

In: Advances in Service Science

Author

Listed:
  • Mahei Manhai Li

    (University of Kassel)

  • Christoph Peters

    (University of Kassel
    Institute for Information Management, University of St.Gallen)

  • Jan Marco Leimeister

    (University of Kassel
    Institute for Information Management, University of St.Gallen)

Abstract

Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system, while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.

Suggested Citation

  • Mahei Manhai Li & Christoph Peters & Jan Marco Leimeister, 2019. "A Hypergraph-Based Modeling Approach for Service Systems," Springer Proceedings in Business and Economics, in: Hui Yang & Robin Qiu (ed.), Advances in Service Science, pages 61-72, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-04726-9_7
    DOI: 10.1007/978-3-030-04726-9_7
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