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Using the Service Science Canvas to Understand Institutional Change in a Public School System

In: Advances in Service Science

Author

Listed:
  • Shari Weaver

    (STEM Education Center, Worcester Polytechnic Institute)

  • Oleg Pavlov

    (Social Science & Policy Studies, Worcester Polytechnic Institute)

Abstract

Reforming STEM education in the United States continues to be a topic of active discussion and research. Why do some school districts succeed while others fail at implementing similar educational interventions? To answer this question, we apply the service science theory to characterize a pK-12 district that is viewed as a complex educational system. Our analysis utilizes the Service Science Canvas, which is a convenient methodological tool that includes common elements of the service science framework.

Suggested Citation

  • Shari Weaver & Oleg Pavlov, 2019. "Using the Service Science Canvas to Understand Institutional Change in a Public School System," Springer Proceedings in Business and Economics, in: Hui Yang & Robin Qiu (ed.), Advances in Service Science, pages 95-104, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-04726-9_10
    DOI: 10.1007/978-3-030-04726-9_10
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