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Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance

In: Smart Tourism as a Driver for Culture and Sustainability

Author

Listed:
  • Konstantinos Koronios

    (University of the Peloponnese)

  • Athanasios Kriemadis

    (University of the Peloponnese)

  • Panagiotis Dimitropoulos

    (University of the Peloponnese)

  • Ioannis Douvis

    (University of the Peloponnese)

  • Andreas Papadopoulos

    (University of the Peloponnese)

  • Genovefa Manousaridou

    (Aristotle University of Thessaloniki)

Abstract

The aim of the present research is to explore the associations among the Emotional Intelligence, Job satisfaction and perceived job performance in hospitality industry. A survey instrument that included measures of job satisfaction, emotional intelligence and job performance was used to collect information from hotel employees. A case study method was used for the purpose of this research and 166 questionnaires from a hospitality organization were collected and analyzed. The findings revealed that the ability of an individual to regulate emotions and his mood has a positive and significant effect on job satisfaction as well as on his performance. Moreover, appraisal of emotions in others and social skills had also a positive impact on job satisfaction and performance.

Suggested Citation

  • Konstantinos Koronios & Athanasios Kriemadis & Panagiotis Dimitropoulos & Ioannis Douvis & Andreas Papadopoulos & Genovefa Manousaridou, 2019. "Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Marival Segarra-Oña (ed.), Smart Tourism as a Driver for Culture and Sustainability, chapter 0, pages 515-525, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-03910-3_35
    DOI: 10.1007/978-3-030-03910-3_35
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    More about this item

    Keywords

    Hospitality industry; Emotional intelligence; Job satisfaction; Job performance;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • Z30 - Other Special Topics - - Tourism Economics - - - General

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