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Toward a Gov 2.0 Society for All: European Strategies for Public Service Delivery

In: Web 2.0 Technologies and Democratic Governance

Author

Listed:
  • Silvia Gardini

    (University of Bologna)

  • Marco Maria Mattei

    (University of Bologna)

  • Rebecca Levy Orelli

    (University of Bologna)

Abstract

To what extent the shift to Gov 2.0 technologies required by the latest EU strategies is changing public service delivery in practice? This chapter presents an overview of the consequences that Gov 2.0 technologies, embedded in European governments’ strategies, have on public service delivery at a practical stage. The research draws upon an in-depth study of the Gov 2.0 strategies of the European Union and the four major European economies, namely, Germany, France, Italy, and the United Kingdom. We aim at assessing the extent of the shift from Gov 1.0 to Gov 2.0 technologies in the declared strategies of the analyzed countries, and ascertaining alignment among declared strategies and actual practices put in place to foster public sector democracy in service delivery.

Suggested Citation

  • Silvia Gardini & Marco Maria Mattei & Rebecca Levy Orelli, 2012. "Toward a Gov 2.0 Society for All: European Strategies for Public Service Delivery," Public Administration and Information Technology, in: Christopher G. Reddick & Stephen K. Aikins (ed.), Web 2.0 Technologies and Democratic Governance, edition 127, chapter 0, pages 63-78, Springer.
    • Handle: RePEc:spr:paitcp:978-1-4614-1448-3_5
    DOI: 10.1007/978-1-4614-1448-3_5
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