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Services in Complexity

In: The Era of New Services

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  • Lefei Li

    (Tsinghua University)

Abstract

This chapter addresses the complexities of managing service systems, emphasizing the need for advanced methodologies to handle the emergence and nonlinear relationships characteristic of such systems. To tackle the inherent uncertainties in service systems, especially those involving human interaction, the chapter proposes to employ systems engineering tools like complex adaptive systems and multi-agent simulation. A multi-dimensional continuum approach for service innovation is also raised. This comprehensive approach, combining systems engineering with AI and a continuum perspective, presents a forward-looking vision for managing and innovating in complex service environments.

Suggested Citation

  • Lefei Li, 2024. "Services in Complexity," Management for Professionals, in: The Era of New Services, chapter 0, pages 9-14, Springer.
    • Handle: RePEc:spr:mgmchp:978-981-99-9565-3_2
    DOI: 10.1007/978-981-99-9565-3_2
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