Zhi Yuan-Management of Personal Relationship

1. Zhi Yuan is the management of human relations, that is, the management of interpersonal relationships. The principle of Zhi Yuan is to deal with the relationship between “Qing, Li, Fa”, in the management process, manager should firstly touch people with Qing, moving others with empathic friendship and considerate feelings; if it doesn’t work, the manager should use the Li and rationality to convince others; if it doesn’t work either, then the manager should use effective rules and regulations to standardize and deal with. The objective of Zhi Yuan is to reach the level of harmony. 2. The function of management of Qing is reflected in: Leaders should love, help subordinates and sympathize with subordinates so as to win people’s hearts; retain talents for enterprises; help to build up trust among the members of the enterprise and get along with each other; and improve their organizational identification by taking care of subordinates and their families and friends. The management with Qing also should conform to Li and Fa, not only tallying with the principle of pursuing interests in the market competition environment and rationally analyzes the situation, while it’s wrong to replace the Li with Qing. Otherwise, it will lead to disorder and chaos of the organization. 3. Management of Li is the management conforming to Li. It’s organizational management that is carried out based on the group psychological utility and future psychological utility of members in the organization, and it’s the thread, method, way and means of this organizational management. Management conforming to Li should focus on balancing the thread of efficiency logic and affection logic, and explain it properly and skillfully according to a different place, people and matter in order to make different people accept (at least most members in a period of time), on converging small Li to a great Li by convincing individual members. Rationality refers to characteristics and features conforming to Li. So, rationality requires not only a reasonable Li, but a reasonable method or way. The rationality here is neither total scientific rationality, nor absolute truth, but it is conforming to the perspective of the involved object and can be wildly accepted by members. 4. The management of Fa is the management conforming to the Fa, which is a kind of organization management implemented not on the basis of individual and group psychology of the organization, and is an idea, way, method and means of organization management. The necessity of Fa is reflected in clarifying the management system of the enterprise, keeping members rule-based and then providing protection for the achievement of organizational goals. The scientific nature of the Fa is reflected in the scientific nature of management and way of treatment; the management of Fa is a kind of management based on efficiency logic, which is the necessary consideration in scientific management and administration science. At the same time, the Fa also needs flexibility, needs to change according to Li timely, so as to be fit for use.