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JOSEPHS®: the Service Manufactory

In: Platform Business Models

Author

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  • R. Srinivasan

    (Indian Institute of Management Bangalore)

Abstract

The case on JOSEPHS® intends to highlight the various network effects in the architecture and operations of a service manufactory. Uniquely positioned as an open innovation laboratory in the Nuremberg city center, JOSEPHS® attracted a wide range of walk-in customers, who could be “prosumers,” adding significant value to the tenant/firms, the university partner (FAU Wi1), Fraunhofer IIS, as well as the consumers themselves as they engage in the open innovation process. The case is positioned around the time when JOSEPHS® has completed one year of operations. This case articulates the architecture and design of JOSEPHS® as a platform, elucidates the network effects and complementarities, and helps analyze various parameters of performance in a multi-sided platform like JOSEPHS®.

Suggested Citation

  • R. Srinivasan, 2021. "JOSEPHS®: the Service Manufactory," Management for Professionals, in: Platform Business Models, chapter 0, pages 329-346, Springer.
    • Handle: RePEc:spr:mgmchp:978-981-16-2838-2_22
    DOI: 10.1007/978-981-16-2838-2_22
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