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Short-Term Quality Improvements

In: The Road to a Modern IT Factory

Author

Listed:
  • Stephan Kasulke

    (T-Systems Austria)

Abstract

Clients in the ICT industry tend to rate a provider's performance by the absence of disruptions or — if they occur — the time taken to respond to and resolve such incidents. This chapter explores how disruptions can be prevented effectively and systematically, and how incidents can be resolved quickly and efficiently.

Suggested Citation

  • Stephan Kasulke, 2014. "Short-Term Quality Improvements," Management for Professionals, in: Ferri Abolhassan (ed.), The Road to a Modern IT Factory, edition 127, chapter 0, pages 65-71, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-642-40219-7_7
    DOI: 10.1007/978-3-642-40219-7_7
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