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Improving Quality over the Medium and Long Term

In: The Road to a Modern IT Factory

Author

Listed:
  • Stephan Kasulke

    (T-Systems Austria)

Abstract

Clients in the ICT industry tend to rate a provider's performance by the absence of disruptions or—if they occur—the time taken to respond to and resolve such incidents. This chapter considers the approach for an effective and systematic reduction of disruptions and for the fast and efficient handling of negative incidents.

Suggested Citation

  • Stephan Kasulke, 2014. "Improving Quality over the Medium and Long Term," Management for Professionals, in: Ferri Abolhassan (ed.), The Road to a Modern IT Factory, edition 127, chapter 0, pages 97-100, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-642-40219-7_12
    DOI: 10.1007/978-3-642-40219-7_12
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