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Performance Management and Reporting

In: The Road to a Modern IT Factory

Author

Listed:
  • Jörn Kellermann

    (T-Systems International GmbH)

  • Tom Rieden

    (T-Systems International GmbH)

  • Gregor Altmann

    (T-Systems International GmbH)

Abstract

Performance management covers a wide range of activities, from defining the Key Performance Indicators (KPIs) on the basis of the general production targets to tracking, appraising, and reporting on performance. The essence lies in finding appropriate and meaningful parameters – that go beyond the general financial indicators, such as resource utilization or staff productivity – for well-functioning production processes. The factors are appraised on the basis of management decisions and in line with competitive target setting, built around objective external market benchmarks.

Suggested Citation

  • Jörn Kellermann & Tom Rieden & Gregor Altmann, 2014. "Performance Management and Reporting," Management for Professionals, in: Ferri Abolhassan (ed.), The Road to a Modern IT Factory, edition 127, chapter 0, pages 87-90, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-642-40219-7_10
    DOI: 10.1007/978-3-642-40219-7_10
    as

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