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User-Centered Design: Why and How to Put Users First in Software Development

In: Software for People

Author

Listed:
  • Dieter Wallach

    (University of Applied Sciences)

  • Sebastian C. Scholz

    (ERGOSIGN GmbH)

Abstract

In this chapter we provide an overview of the activities and artefacts of the user-centered design (UCD) methodology – a successful and practical approach to the design of software user interfaces. After tracing its foundational principles (early focus on users, empirical measurement using prototypes and iterative design) back to 1985s seminal paper by Gould and Lewis, we will highlight each of five central categories of design activities (Scope, Analyse, Design, Validate and Deliver) performed in UCD. Potential integration of UCD into two popular categorizations of software development (User Interface First vs. User Interface Later) will be explored and then demonstrated in a real life case study from the field of electronic engineering along with a practical takeaway regarding the relationship of UCD and eLearning.

Suggested Citation

  • Dieter Wallach & Sebastian C. Scholz, 2012. "User-Centered Design: Why and How to Put Users First in Software Development," Management for Professionals, in: Alexander Maedche & Achim Botzenhardt & Ludwig Neer (ed.), Software for People, edition 127, pages 11-38, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-642-31371-4_2
    DOI: 10.1007/978-3-642-31371-4_2
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    Cited by:

    1. Klas Backholm & Julian Ausserhofer & Elsebeth Frey & Anna Grøndahl Larsen & Harald Hornmoen & Joachim Högväg & Gudrun Reimerth, 2017. "Crises, Rumours and Reposts: Journalists’ Social Media Content Gathering and Verification Practices in Breaking News Situations," Media and Communication, Cogitatio Press, vol. 5(2), pages 67-76.
    2. Bryant, Scott T. & Straker, Karla & Wrigley, Cara, 2024. "The need for sectoral transition design: A case of the shift to renewable energy," Technological Forecasting and Social Change, Elsevier, vol. 198(C).

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