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Driving Process Innovation: The Application of a Role-Based Governance Model at Lufthansa Technik

In: BPM - Driving Innovation in a Digital World

Author

Listed:
  • Janina Kettenbohrer

    (University of Bamberg)

  • Mirko Kloppenburg

    (Lufthansa Technik AG)

  • Daniel Beimborn

    (Frankfurt School of Finance & Management)

Abstract

Many stakeholders are involved in process operation and, consequently, also in process improvement and innovation. For the coordination of all stakeholders, an effective governance model with clearly defined roles and tasks can support process-oriented decision-making, which drives improvement and innovation. In this chapter, such a Business Process Management governance model is introduced. The role-based model FAR+ (Framework for Assignment of Responsibilities) provides precise assignment of process accountabilities and responsibilities. In the following, we apply FAR+ to an exemplary process at Lufthansa Technik. Based on this application, we derive implications for research and practice.

Suggested Citation

  • Janina Kettenbohrer & Mirko Kloppenburg & Daniel Beimborn, 2015. "Driving Process Innovation: The Application of a Role-Based Governance Model at Lufthansa Technik," Management for Professionals, in: Jan vom Brocke & Theresa Schmiedel (ed.), BPM - Driving Innovation in a Digital World, edition 127, pages 275-286, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-14430-6_18
    DOI: 10.1007/978-3-319-14430-6_18
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