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On the Importance of Non-technical Process Capabilities to Support Digital Innovations

In: BPM - Driving Innovation in a Digital World

Author

Listed:
  • Amy Looy

    (Ghent University)

Abstract

This article elaborates on the interrelationship between business processes and technologies to innovate. As business processes are generally seen as important contributors to digital innovations, the perspective of process capabilities is taken to specify this contributing role. In particular, the author investigates which process capabilities have been identified as critical success factors in the current literature, and to which degree they are non-technical. The author’s process capability framework is a two-layered framework that recognizes the essential role of an upper layer with (non-technical, but process-oriented) organizational capabilities, and, complementing this, a lower layer with (mostly technical) process capabilities. It is shown that the non-technical process capabilities generally relate to a process-oriented management, structure and culture. This non-technical perspective on business processes is stimulated by a more holistic view on business processes in the recent literature.

Suggested Citation

  • Amy Looy, 2015. "On the Importance of Non-technical Process Capabilities to Support Digital Innovations," Management for Professionals, in: Jan vom Brocke & Theresa Schmiedel (ed.), BPM - Driving Innovation in a Digital World, edition 127, pages 259-274, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-14430-6_17
    DOI: 10.1007/978-3-319-14430-6_17
    as

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