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Managing Product Returns

In: Data-driven Retailing

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  • Louis-Philippe Kerkhove

Abstract

The advent of online shopping brought convenience to customers and bigger markets to retailers. It did however create a backwash of negative environmental effects, and inflated transaction costs. A big part of this is overpackaging and fast shipping. Customer is king however, and the trend toward more and more online buying is unlikely to reverse. This chapter discusses a data-driven way in which both the environmental impact and the costs associated with online retail can be reduced: preventing product returns.

Suggested Citation

  • Louis-Philippe Kerkhove, 2022. "Managing Product Returns," Management for Professionals, in: Data-driven Retailing, chapter 6, pages 161-175, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-031-12962-9_6
    DOI: 10.1007/978-3-031-12962-9_6
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