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Problem-Solving and Performance Management Tools

In: Strategic Performance Management

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  • Marc Helmold

    (IU University of Applied Sciences)

Abstract

Problem-solving consists of using generic or ad hoc methods in an orderly manner to find solutions to problems. Some of the problem-solving techniques developed and used in philosophy, artificial intelligence, computer science, engineering, mathematics, medicine, and societies in general are related to mental problem-solving techniques studied in psychology and cognitive sciences (Helmold, 2021). The term problem-solving has a slightly different meaning depending on the discipline. For instance, it is a mental process in psychology and a computerized process in computer science. There are two different types of problems: ill-defined and well-defined; different approaches are used for each. Well-defined problems have specific end goals and clearly expected solutions, while ill-defined problems do not. Well-defined problems allow for more initial planning than ill-defined problems. Solving problems sometimes involves dealing with pragmatics, the way that context contributes to meaning, and semantics, the interpretation of the problem. The ability to understand what the end goal of the problem is, and what rules could be applied, represents the key to solving the problem. Sometimes the problem requires abstract thinking or coming up with a creative solution.

Suggested Citation

  • Marc Helmold, 2022. "Problem-Solving and Performance Management Tools," Management for Professionals, in: Strategic Performance Management, chapter 6, pages 93-108, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-98725-1_6
    DOI: 10.1007/978-3-030-98725-1_6
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