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The Concept of Excellence-Driven Self-Assessment

In: Organisational Excellence and Resilience

Author

Listed:
  • C.-Andreas Dalluege

    (IBK (Germany))

  • Andrea Stucken

    (IBK (Germany))

Abstract

Business Excellence and Human Systems Audit are two management approaches that look complex, difficult and time consuming to implement at a first glance. A means of addressing this perception is to use a software solution that “translates” the underlying methodology into easy to understand, self-reflecting questions and that then combines the individual data into organisation-wide consolidated anonymised results. This chapter explains the background and methodological approach for two tools—one that is based on the concepts of Business Excellence and the other reflecting a Stress Factor Assessment based on the Human Systems Audit. The chapter gives a concise overview of how to use these tools, what types of reports can be generated and how the two tools could be used synergistically for increased efficiency to develop a strategic growth path for any given organisation.

Suggested Citation

  • C.-Andreas Dalluege & Andrea Stucken, 2022. "The Concept of Excellence-Driven Self-Assessment," Management for Professionals, in: Rita Berger & C.-Andreas Dalluege & Hans-Werner Franz (ed.), Organisational Excellence and Resilience, pages 91-123, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-85120-0_3
    DOI: 10.1007/978-3-030-85120-0_3
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