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Artificial Intelligence and Emerging Technologies in Travel

In: The Evolution of Yield Management in the Airline Industry

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  • Ben Vinod

    (Charter and Go)

Abstract

Over the past four decades Operations Research (OR) has played a key role in solving complex problems in airline planning and operations. More recently, Artificial Intelligence (AI) has seen rapid adoption in travel that covers everything from robotic process automation, cognitive insight to cognitive engagement. This chapter discusses the role of AI in travel, its potential to address travel complexity, solve a range of problems, and create new value propositions. This chapter also covers the role of Big Data and block chain technology in travel. Big Data and blockchain are explained with a range of use cases.

Suggested Citation

  • Ben Vinod, 2021. "Artificial Intelligence and Emerging Technologies in Travel," Management for Professionals, in: The Evolution of Yield Management in the Airline Industry, edition 1, chapter 11, pages 313-337, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-70424-7_11
    DOI: 10.1007/978-3-030-70424-7_11
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    Cited by:

    1. Daniel Schubert & Christa Sys & Rosário Macário, 2022. "Customized airline offer management: a conceptual architecture," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 21(5), pages 553-563, October.
    2. Alberto Guerrini & Gabriele Ferri & Stefano Rocchi & Marcelo Cirelli & Vicente Piña & Antoine Grieszmann, 2023. "Personalization @ scale in airlines: combining the power of rich customer data, experiential learning, and revenue management," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 22(2), pages 171-180, April.

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