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What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

In: Organizing for Digital Innovation

Author

Listed:
  • Aizhan Tursunbayeva

    (University of Edinburgh)

  • Raluca Bunduchi

    (University of Edinburgh)

  • Massimo Franco

    (University of Naples Federico II)

  • Claudia Pagliari

    (University of Edinburgh)

Abstract

Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

Suggested Citation

  • Aizhan Tursunbayeva & Raluca Bunduchi & Massimo Franco & Claudia Pagliari, 2019. "What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study," Lecture Notes in Information Systems and Organization, in: Alessandra Lazazzara & Raoul C.D. Nacamulli & Cecilia Rossignoli & Stefano Za (ed.), Organizing for Digital Innovation, pages 39-48, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-90500-6_4
    DOI: 10.1007/978-3-319-90500-6_4
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    Cited by:

    1. Fadoua El Hajjaji El Idrissi & Abdelhay Benabdelhadi & Hind Kabaili, 2021. "Adoption and impact of electronic Human Resource Management: A systematic literature review," Technium Social Sciences Journal, Technium Science, vol. 21(1), pages 594-610, July.

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