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Trust, but Verify: The Role of ICTs in the Sharing Economy

In: Information and Communication Technologies in Organizations and Society

Author

Listed:
  • Sami Dakhlia

    (ESCE International Business School)

  • Andrés Davila

    (ESCE International Business School)

  • Barry Cumbie

    (University of North Alabama)

Abstract

Successful peer-to-peer sharing platforms open the door to new markets by relying on feedback-driven reputation mechanisms to reduce transactions costs. In particular, the reputation-based mechanisms go a long way towards reducing informational asymmetries and opportunistic behavior. Nevertheless, they are not 100 % impervious to abuse. The challenge for ICTs is to further boost trust by reducing risk while keeping transaction costs small. This can be achieved with the help of two complementary approaches: (1) develop ID verification solutions that link and aggregate a user’s reputation profiles from various communities and (2) use connected monitoring devices. Both approaches raise privacy concerns that must be taken into account. This pedagogical note offers a short primer on some of the underlying economic concepts.

Suggested Citation

  • Sami Dakhlia & Andrés Davila & Barry Cumbie, 2016. "Trust, but Verify: The Role of ICTs in the Sharing Economy," Lecture Notes in Information Systems and Organization, in: Francesca Ricciardi & Antoine Harfouche (ed.), Information and Communication Technologies in Organizations and Society, edition 1, pages 303-311, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-28907-6_20
    DOI: 10.1007/978-3-319-28907-6_20
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    Citations

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    Cited by:

    1. Timm Teubner & Florian Hawlitschek & Marc T. P. Adam, 2019. "Reputation Transfer," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(2), pages 229-235, April.
    2. Maik Hesse & Timm Teubner, 2020. "Reputation portability – quo vadis?," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(2), pages 331-349, June.
    3. Elham Al-Oraij & Abdulrahman Al-Aali, 2016. "The Trojan Horse of International Markets: Manipulating Websites in Access Economy," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(7), pages 172-172, June.
    4. Celina SOŁEK-BOROWSKA & Yannik THELEN, 2016. "Budowanie Zaufania W Gospodarce Współdzielenia Na Platformach Społecznych," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 1, pages 287-302.
    5. Timm Teubner & Marc T. P. Adam & Florian Hawlitschek, 2020. "Unlocking Online Reputation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 501-513, December.

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